SUMMARY OF QUALIFICATIONS                                                              

• Drives strategic initiatives/solutions

• Evaluates training needs and solutions    

• Proven interpersonal influencer skills

• Enterprise-wide collaborator

• Proposal development and presenting

• Results-driven leadership

• Manages communication campaigns

• Skilled multimedia designer/course developer

• Visual branding/identity design

• Process documentation and translation

• Strategic planning and research

• Works alongside senior leadership

• Leads large-scale initiatives

• Advanced web-based authoring/publishing

• Master’s degree in Instructional Design

• Asana & SharePoint tracking/reporting

        

RELEVANT EXPERIENCE

• Managed and set strategy for multiple large-scale, multi-market campaigns spanning social media promotions, radio interviews, billboard advertisements, podcasts, print, and local media partnerships.

• Analyzes and identifies trends utilizing surveys and measurement data to drive and implement feedback-based solutions across Contact Center branches.

• Influences key stakeholders toward larger organizational goals through extensive research and demonstrated success by using proven approaches and blending new, innovative technologies. 

• Conducts needs analysis to develop new training programs and improve existing training initiatives using multi-modal methodologies for hybrid learning environments (synchronous and asynchronous). 

• Confidently cross-collaborates with leaders (at all levels), Compliance, and Subject Matter Experts to guarantee appropriate modalities and training solutions are provided.

• Manages multi-faceted, innovative communication and marketing campaigns for new software tools, career development platforms, and employee engagement for audiences ranging from 4,000-6,000 team members.

• Designs and develops training videos, eLearning courses, and interactive job aids, meetings, and leadership summits using software such as Microsoft Office, Adobe Creative suite, and the Articulate 360 suite.

• Designed and developed branding for Experience Analytics; Team Member Experience Group; Leader180 Program; You Spoke, We Listened; CCO Enterprise Engagement Campaign.

• Successfully managed HomeSquad training—a large scale, high-visibility project which encompassed weekly sprints based on functionality implementation strategies and enterprise-wide communication.

• Researched, documented workflows, and co-led implementation of enhanced Instructional and Multimedia Designer collaboration efforts between Real Estate Lending design teams.

• Serves as the Program Manager for CCO’s Engagement Champion Program; designed to bolster team member engagement while providing hands-on career development opportunities in change and project management.

• Manages HR/L&D’s Career Space communication and education strategy team; mentoring team members and developing and procuring resources necessary to complete their tasks.

• Led a team of 6-8 marketing professionals comprised of a social media manager, public relations specialist, grant writer, web developer, graphic designers, and media buyers for Stamped Film Festival for 5 years.

• Leads communication strategies and oversees implementation of internal communication platforms; provides recommendations on tactics and approaches based on stakeholders needs. 

• Serves as an enterprise-wide resource leader for management and team members surrounding the implementation of deployment tactics, enhanced learning design, and industry trends. 

• Broad knowledge of instructional and educational theory, human performance technology, and psychology.

 

EDUCATION & CERTIFICATIONS

Master of Science in Instructional Design and Technology – Walden University, 2019

Bachelor of Arts in Advertising / Graphic Design – University of West Florida, 2012
Certified Scrum Product Owner – Scrum Alliance, 2020

Certified Change Manager – Prosci, 2021

 

TECHNICAL SKILLS

Articulate 360 Suite

Adobe Creative Suite

Adobe Experience Manager

HTML / CSS / SEO

Qualtrics XM / NFLC

SMART Center

Microsoft SharePoint

Asana / Trello / Function Point

Windows and Apple OS

​

WORK HISTORY

Jan.  2022

Navy Federal Credit Union — Supervisor, Training Design, Contact Center Strategy

Jan.  2020

Navy Federal Credit Union — Employee Experience Strategist, Contact Center Strategy

Aug. 2018

Navy Federal Credit Union — Instructional Designer, Real Estate Training

Feb. 2018

Navy Federal Credit Union — Multimedia Designer, Real Estate Training

Sep. 2016

Navy Federal Credit Union — Multimedia Designer, Consumer/Credit Card Training

Jan.  2015

Navy Federal Credit Union — Consumer Loan Specialist, Contact Center Lending

Nov. 2013

Emagination Unlimited, Inc — Marketing Account Manager

May 2012

Greater Pensacola Chamber — Marketing Coordinator, Economic Development

 

ORGANIZATIONS & ACTIVITIES

2017 - 2021

Stamped Film Festival — Director of Marketing & Communications 

2015 - 2016

Sunday’s Child – Marketing Strategist / Media Buyer

2012 - 2015

American Advertising Federation – Educational Programs Chair

2012 - 2014

Escambia County School District – Multimedia Board Advisor

 

AWARDS & RECOGNITION​

Exceptional Performance – 2019, 2020, 2021

Outstanding Achievement Award – July 2021

Sustained Superior Performance – 2018, 2019, 2021

Education Scholarship Award – February 2019

Student Showcase Award – April 2018

Superior Achievement Award – April 2018

Outstanding Achievement Award – November 2017

Top Performer Award – August 2015, February 2016